IS

Lim, Eric T. K.

Topic Weight Topic Terms
0.227 e-government collective sociomaterial material institutions actors practice particular organizational routines practices relations mindfulness different analysis
0.207 trust trusting study online perceived beliefs e-commerce intention trustworthiness relationships benevolence initial importance trust-building examines
0.161 public government private sector state policy political citizens governments contributors agencies issues forums mass development
0.141 development systems methodology methodologies information framework approach approaches paper analysis use presented applied assumptions based

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Cyr, Dianne 1 Pan, Shan L. 1 Tan, Chee-Wee 1 Xiao, Bo 1
calculative-based trust 1 capability-based trust 1 e-government 1 intentionality-based trust 1
prediction-based trust 1 public trust 1 transference-based trust 1

Articles (1)

Advancing Public Trust Relationships in Electronic Government: The Singapore E-Filing Journey. (Information Systems Research, 2012)
Authors: Abstract:
    E-governments have become an increasingly integral part of the virtual economic landscape. However, e-government systems have been plagued by an unsatisfactory, or even a decreasing, level of trust among citizen users. The political exclusivity and longstanding bureaucracy of governmental institutions have amplified the level of difficulty in gaining citizens' acceptance of e-government systems. Through the synthesis of trust-building processes with trust relational forms, we construct a multidimensional, integrated analytical framework to guide our investigation of how e-government systems can be structured to restore trust in citizen-government relationships. Specifically, the analytical framework identifies trust-building strategies (calculative-based, prediction-based, intentionality-based, capability-based, and transference-based trust) to be enacted for restoring public trust via e-government systems. Applying the analytical framework to the case of Singapore's Electronic Tax-Filing (E-Filing) system, we advance an e-government developmental model that yields both developmental prescriptions and technological specifications for the realization of these trust-building strategies. Further, we highlight the impact of sociopolitical climates on the speed of e-government maturity.